Frequently asked questions

Here you find our frequently asked questions. Can’t find your question? Get in touch here and we will be happy to help you.

Do you ship worldwide?

Yes, Jungle Vibez ships cannabis seeds worldwide. We ensure discreet packaging and reliable delivery to your doorstep, no matter where you are located.

Are all seeds in stock?

Our website is regularly updated with the latest stock information. If an item is available for purchase, it is in stock. If you have any specific questions about stock availability, please contact us.

What are your payment options?

We offer a variety of payment options for your convenience, including credit card and debit cards for different countries. All payments are processed securely to ensure your information is protected.

How can I cancel my order?

To return an order, please contact our customer service within 14 days of receiving your package. We will provide you with instructions on how to return the items for a refund or exchange.

How do I return my order?

To return an order, please contact our customer service within 14 days of receiving your package. We will provide you with instructions on how to return the items for a refund or exchange.

How can I file a complaint?

We strive for customer satisfaction. If you have any complaints, please reach out to our customer service team with the details of your issue, and we will work to resolve it promptly.

Do you offer advice? Can you help me?

Absolutely! Our team of experts is available to provide advice and assistance with your purchase. Contact us with your questions, and we will be happy to help.

What are the shipping times?

Delivery times vary based on your location. Typically, orders within Europe arrive within 3-7 business days, while international orders may take 7-14 business days.

What if my package gets taken by customs?

If your package is taken by customs, we unfortunately don’t offer any refund for you products. As stated in our policy, by ordering on our website, you’ve confirmed to understand that if your package gets lost, this is out of our control.